goodgiftstore web store FAQ section

Online ordering through our online shop is easy and safe. Once you have found the item you would like to purchase, click on the “purchase” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be provided bank account details for a bank deposit or automatically taken to the PayPal site to enter your credit card information

DD Global Ltd will email you within 3 working days to confirm price and estimated delivery time. Should any items be out of stock, they will be placed on back order for you and you will be given an estimated arrival date. You will always be emailed with the option to cancel your order if you would rather not wait. All orders that are shipped will be accompanied by an email to confirm shipping. The email will be sent to the email address provided during the order process and it will include a tracking number.

If you have any queries about your order, Pls contact with us within 7days!

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Your on-line safety is assured.

Prices on desertdiamondsco.com are subject to change without notice. However, please expect to be charged the price listed for the Desert Diamonds jewelry you buy as it is listed on the day of purchase.

If you wish to cancel or change your on line order, please contact with us by telephone or email as soon as possible. Our customer service representatives we will be able to advise you the stage of your order. We will do everything we can to accommodate your request. However, if your order cannot be cancelled, when you receive it and are still unhappy with it, simply return it to DD Global Ltd according to our 30 day money back return policy (conditions apply). Custom-made pieces cannot be cancelled once manufacturing has commenced. Custom-made pieces or pieces that have been altered in any way (including resized rings) can only be cancelled within 3 days from when your on line order was placed. We reserve the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

In the unlikely event that you are not completely satisfied with your Desert Diamonds jewelry purchase, we offer a 30-day guarantee. Jewelry will be accepted for refund, credit or exchange only if returned in perfect condition, unused and in original packaging within 30 days of receipt to us(conditions apply). We offer a life-time guarantee on the quality of our stones and a 60 day guarantee against manufacturing defects, under normal wear conditions (conditions apply). Please refer to our guarantee for our full returns policy and the process for returning goods. Custom-made pieces, or special orders, cannot be returned if you have simply changed your mind.

At the checkout process you will have the option of writing a gift message which will arrive with your gift package

e can ship anywhere in the world. For international deliveries, the customer is responsible for any additional charges for customs tax or duties if any. Desert Diamonds has no control over these charges and cannot predict what they might be. Customs policies vary from country to country; you should contact your local customs office in order to be fully informed.

It is important for you to figure out exactly what you are looking for. Try doing some research by looking for articles and consumer reviews on the web. Make a list of the features that you want and the specifications that are important. Then compare brands and prices. When you find the brand and model that you prefer, then search for the best price on that. Try doing some comparison shopping once you know the product you are looking for.

A credit card is a card that lets a consumer access funds in a credit line set aside for that user. When the purchase is made, and settlement occurs, funds are drawn from the credit line and deposited to the merchant's account. On the other hand, a debit card is a payment card whose funds are withdrawn directly from the cardholder's checking account. With an on-line debit card, the customer must enter a PIN to authorize payment at the time of sale (and the funds are settled through a debit network). In the case of off-line debit cards (generally with Visa or MasterCard logos) the customer signs a receipt, as would be the case in a credit card transaction. In this case, the funds are transferred after batch settlement.

When you make a purchase online, be sure to look for the little lock icon on the bottom of your web browser to make sure that you personal information will be protected by secure encryption when it is sent over the internet. You can also check on this by holding your cursor over the web page in question, clicking the right button on your mouse, and selecting "Properties". Then look to see that the web address shown starts with "https", where the 's' denotes a secure web server.